Careers

Human Resource Manager, Client Services

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Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Reviews, tracks, and documents client communications. Responds to client employee phone calls and may resolve Tier I issues.
  • Leads development of client deliverables
  • Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
  • Schedules client reviews and organizes presentations of client centric activities
  • May assist in Recruiting, hiring of qualified job applicants for open internal and/or client positions; collaborates with departmental managers to understand skills and competencies required for openings.
  • Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
  • Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
  • May participate in employee disciplinary meetings, terminations, and investigations.
  • Assists in client compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Thorough knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Education and Experience:

  • Bachelors degree in Human Resources, Business Administration, or related field required.
  • 1 – 3 years of human resource management experience preferred.
  • SHRM-CP a plus.